The Challenge
A MENA telecom provider needed a self-service portal for business customers — one that could handle account management, order provisioning, and billing inquiries across 5 live backend systems.
Our Solution
Next.js frontend with custom API middleware connecting BSS, OSS, CRM, billing, and provisioning systems. Full Arabic/English bilingual interface.
Results
5 backend integrations live. 60% reduction in call center volume for routine requests.